Offshore Programming: Peut-on comparer l'Inde et la Russie ?

Une opinion indienne qui appelle à une coopération entre l'Inde et la Russie.

Nous trouvons qu'il manque dans cet article le fait que 'lInde est intéressant SURTOUT parce que DANS et PRES du futur marché mondial (Asie Chine) et parce que beaucoup (et même une majorité de ceux qui FONT l'offshore indien) ont travaillé en Occident.

Par ailleurs, la critique sur ce que peut apporter la Russie en plus de la qualité technique dans un développement est assez subjective car l'Inde n'est pas plus développée économiquement que la Russie (hormis en certains endroits COMME en Russie). En industrie par exemple, tout le monde sait que les russes ont une industrie propre qui a inventé des choses et qui dans certains secteurs n'a rien à envier à la notre (aéronautique par exemple) alors que l'Inde n' a pas d'industrie propre.

Il faudrait trouver un auteur russe sur le sujet mais quoiqu'il en soit, cet avis est intéressant:

Russia and India: Should we compare?

By Jari P. Angesleva, IFC

Now, when Mr. Putin and Reiman are more than wooing the cooperation between India and Russia in ICT sector, it is good to keep in mind that after the party is over and champagne is consumed, it is time to work and focus on right issues.

India has truly successfully gained the top position in global outsourcing business during the last ten years, by implementing chains of techno-parks and heavily investing to communication and educational infrastructures. If we look objectively the Russian side, we have only couple techno-parks in process and some plans for several more. You could ask, that is this enough? Answer is no. It is not enough. If Russia wants to compete, this is competition never the less, even though Russia is trying to cooperate with India, it should focus on improving the overall business climate and transparency. We all have heard that Russia has the best award winning students in the Universities who are more able to solve complex problems than others. If this is truly the case, why we can not see these top Russian talents working on these demanding and challenging projects globally? At least in media you can not find widespread information about this type of success. I agree, some breakthroughs has been made, but only few so far. Maybe it would be better to be on the top of the charts in business competitions than in programming contests? Should the educational institutes focus more on business education instead of mathematics?

The point is, that Russia has not benefited price wise from the talent it has. Hourly rates for the programmers are pretty much the same, like all the others in this offshore programming business are offering. But clearly the offered package is different. Or is it?

In Russia, you can get top talented programmer with the same price, like say, ordinary programmer from other Eastern-European countries. Why then sell something below it's real offered value? Well, good question, you might say. What is important to keep in mind that the offered value vs. then perceived value is not the same. Both consist the value of the technical competence and values of several other factors like, brand, business skills, marketing and most of all; reputation. But they are two sides of the same coin. The other one is seen by the customer and the other one by the service provider. Russians can deliver what you need, but can they add other value to your business than cost reduction as well?

Now, when India is focusing on BPO (Business Process Outsourcing), and Russia is lacking good business education, how then Russians can follow the same evolutionary path? To understand business processes you need to have a very through understanding of the clients business. Because it is not only outsourcing your accounting or payroll processes, it is also how you can improve them, make them more efficient, and therefore increase the value of your clients business. This needs good understanding of business processes and business itself. Without good educational systems in business, Russia can not follow the path of India. We all know that Russia is not the top country in business efficiency, process streamlining and overall business thinking. In other words competitive. And how it could be, when the capitalistic system is just over 10 years old and the economy is still partly state driven. Old soviet era institutions are still in place and efficiency is clearly not the top priority. According to the book "Why they, why not we", authors Helantera and Ollus points out that 14 most efficient companies based on productivity and business figures in North-West Russia, 12 are owned and run by foreigners. And yes, they are the first twelve. In this context you can say that, efficiency is not a strength in Russia.

Russia and India are possessing different strengths in different fields and this can be clearly seen from the figures. India is 20 times larger in offshore programming than Russia. One company from India has twice as much turnover, than the whole sector in Russia. I am not saying that it is not wise to watch what the succeeded persons or countries are doing, but only trying to be a copycat does not necessarily bring the same success. To put it other way, compare apples to apples, not apples to oranges. You might argue that, is it worth of improving your weaknesses or is it more important to focus on your strengths? I would say that focus on your strengths.

If Russia wants to cooperate with India, it might be a fruitful idea to join the strengths from both sides. In very demanding BPO outsourcing projects, you could combine the best Russian technical talent with best Indian business talent! This should bring benefits for both sides. This way Russia can deliver its most valued talent with the highest market price and add more value to the end-customer as well. Instead of trying to be the best in every field, you look into the mirror and improve those fields that are in your competence. Where you are in the value chain is the key question. Those competences you do not have, you find through business partnerships. In other words, now when we can not beat them, we need to join them.

I am looking forward the first real business transaction between Russian and Indian IT business, based on the sound thinking of strengths on both sides.

Dec 16, 2004

L'offshore-programming ne transformera pas le royaume uni en nation de coiffeurs

Une phrase gouvernementale ;-) comme l'indique cet article d'Andy McCue silicon.com qui évoque aussi les problèmes des syndicats à ce sujet.

Displaced IT staff won't end up in lower-level jobs, claims government…

The UK will not be turned into a "nation of hairdressers" by outsourcing IT and call centre jobs to low-cost offshore locations such as India, according to the government.

Speaking at an offshoring debate held by the National Outsourcing Association, Malcolm McKinnon, head of the Department of Trade and Industry's Trade in Services unit, denied that those UK staff displaced by offshore outsourcing would end up in manual jobs.

"I do not think we are looking at a doomsday scenario of a nation of hairdressers," he said.

But Trades union representatives on the panel warned that the country faces an IT specialist skills deficit in years to come as more IT work and knowledge is exported overseas.

Lesley Manasseh, deputy general secretary of trade union Connect, said that as more entry-level IT positions are offshored there will be fewer and fewer homegrown specialist and experienced IT people coming through the ranks.

"Where is the training ground for the software engineers so companies don't rely on an ever decreasing pool of specialist workers in the future?" he said.

Peter Skyte, national officer at Amicus, said UK businesses are in danger of engaging in a "race to the bottom" as they move from one offshore location to another looking for more and more cost savings through cheaper labour.

Rory Murphy, assistant general secretary at Amicus, said that while the UK can't compete on labour costs it can compete by exploiting and developing the existing skills of UK workers.

Murphy said unions have to accept offshoring as a fact of business life and work to ensure it is done in the right way and in consultation with staff. But he accused some businesses of involving staff and unions on offshoring decisions too late in the day once it has already been decided.

"Staff are not stupid," he said. "But a lot of companies have just got their heads stuck up their backsides."

décembre 21, 2004 in Délocalisation, Externalisation, Offshore programming, Outsourcing | Permalink | Commentaires (0) | TrackBack

Directive Bolkestein: la légalisation de l'offshore sauvage et des marchands de viande ?

A l’initiative de l’ancien commissaire européen Frits Bolkestein (libéral néerlandais), un projet de directive (loi européenne) sur la libre circulation des services au sein de l’Union européenne est actuellement en discussion  (Download bolkestein.doc ).

Concrètement ceci permettrait de faire travailler des ingénieurs roumains (on ne va parler ici que de l'informatique mais cette directive toucherait tous les métiers) aux conditions roumaines mais en France par exemple.

Ceci légaliserait l'offshore sauvage et illégal actuellement (et qui pourtant se pratique notamment quand certaines sociétés étrangères en France se croient au dessus des lois françaises et font venir des cohortes d'informaticiens indiens, chinois, roumains, dans des conditions misérables) et surtout ferait perdurer l'informatique en mode "régie" ou dans de très nombreux cas (pas la totalité cependant) la SSII se contente de vendre des cv en ayant qu'une vague idée du projet.

Dans d'autres pays que la France comme les USA, ceci existe déjà et contribue aux "bons" chiffres de l'offshore mais les pratiques européennes et françaises sont tout autres et il serait dangeureux à notre avis de vouloir importer le système libéral en Europe avec ce genre de pratiques.

La France compte 600000 informaticiens et 50000 informaticiens au chômage. Le marché des prestations informatiques est de 20 milliards d'euros et l'offshore légal représente moins de 1% de ce marché (1000 à 2000 emplois). L'offshore légal peut prendre une part du marché des développements réalisables au forfait, c'est-à-dire au maximum de 10 à 15% du marché total donc on ne sait pas si il ne grossira pas AVEC l'offshore qui dans les 2/3 des cas permet de réaliser des projets qui n'auraient pas eu lieu sans offshore programming ...

Ouvrir AUSSI les possibilités à de la régie par des développeurs de pays aux conditions sociales nettement moins bonnes qu'en France serait ouvrir la porte à tous les abus et à la destruction potentielle du know how français en Informatique.

Qu'en pensez-vous ?

décembre 20, 2004 in Délocalisation, Externalisation, Offshore programming, Outsourcing | Permalink | Commentaires (3) | TrackBack

L'offshore programming en Russie

En 2003, l'offshore programming russe a généra un revenu d'environ 550 millions USD (sources CNews, Fort-Ross). Les mêmes statisticiens prévoient une augmentation annuelle de 30-40% de l'offshore programming russe pour arriver en 2006 à 1 milliard USD.

Dans le même temps, l'export de services technologiques indiens atteint 12,5 millliards (source Nasscom) et pour beaucoup de sociétés occidentales, offshore-programming est synonyme d'Inde.

Est-ce que la Russie peut concurrencer l'Inde en offshore programming ?

(Can Offshore Programming Thrive in Russia?  By Alexander Osipovich, Russia Profile )

Every weekday morning, Tatyana Burtseva flashes her ID to the guards at the entrance of the Kurchatov Institute, where the Soviet Union developed its first nuclear bomb. But after walking through the institute's wooded grounds and entering the modern, corporate office building where she works, what she does is not top-secret. Burtseva is currently working on a project for a U.S. client - Boeing, America's largest maker of commercial aircraft. The 26-year-old software tester is one of over 850 employees at Luxoft, one of Russia's leading companies in the field of offshore programming. Besides Boeing, Luxoft has tackled software projects for major corporations like IBM, Microsoft and Deutsche Bank.

In 2003, the Russian offshore programming industry earned total revenues of $546 million, according to figures compiled by CNews Analytics and Fort-Ross, an association of Russian software companies. The same report projected growth rates of 30 to 40 percent for the next few years, meaning that the industry could cross the $1 billion mark by 2006.

These rapid growth rates, and the prestigious nature of the industry, have not gone unnoticed. President Vladimir Putin has mentioned offshore programming as a promising agent of economic diversification, while Leonid Reiman, the minister of information technologies and communications, has touted the industry in public appearances. "We have a tremendous number of highly qualified professionals," he said during a recent address to the American Chamber of Commerce in Russia. "Our task is to convert this human potential into a new source of national income."

But the Russian offshore programming industry faces some daunting challenges. Above all, it pales in comparison to its better-developed cousin in India. According to NASSCOM, an association of Indian software companies, India now earns $12.5 billion a year by exporting high-tech services. This represents close to one-fifth of the developing nation's total exports. For many Western executives, the term "offshore programming" is virtually synonymous with outsourcing work to India, while Russia remains an obscure, second-tier competitor. This has led to a great deal of soul-searching in the Russian press about whether Russia can catch up to India.

Can Russia Catch Up?

In the eyes of many experts, the greatest asset of the Russian offshore programming industry is the high quality of its technical specialists. The Soviet Union left behind a world-class system of science education. As a result, Russia now has up to 40 percent more scientists per capita than Germany, France or the United Kingdom, and 20 times more scientists per capita than India, according to Forrester Research. Russians have won numerous gold medals at international programming competitions. At this year's ACM International Collegiate Programming Contest, the best-known event of its kind, the winning team was from the St. Petersburg Institute of Fine Mechanics and Optics.

This pool of scientific talent has led several Western companies to open wholly-owned offshore development centers in Russia. Such companies include technology leaders like Intel, Sun, Motorola and Siemens. Intel alone has over 800 Russian employees, mostly based in Nizhny Novgorod and the former closed city of Sarov. According to Alexander Palladin, a spokesman for Intel in Russia, they solve difficult problems for the company's research and development wing. "In the eyes of Intel's management, Russian specialists are very highly regarded for their scientific knowledge," he said.

Unfortunately, Russia is not so blessed when it comes to business skills. A frequent complaint is the lack of English, although this has improved in recent years. When it comes to project management, Russian firms have a reputation for letting their programmers' creativity take precedence over good business sense. In some cases, programmers have been known to delay a project until they can achieve technical perfection. Other problems stem from a culture clash between Russian firms and their Western clients. "The biggest difference is that Americans devote more time to communication," said Alexander Sambuk, quality director at Luxoft. "Russian project managers need to learn to communicate more with clients, and not just stew in their own juices."

Another obstacle to acquiring new clients is the small size of Russian firms. Russia's largest offshore programming companies, Epam Systems and Luxoft, have less than 1,000 employees each. This is small potatoes compared to the largest Indian firms, such as IT giant Wipro, which employs over 27,000 people worldwide and has annual revenues of $1.2 billion. Smaller companies have a hard time marketing themselves and are less attractive to large corporate clients. Given this situation, it might seem that the market is ripe for consolidation. But firms have been reluctant to merge, says Kirill Dmitriev, managing director of Delta Private Equity Partners. "Each one hopes to develop by itself, but economic logic mandates that they need to consolidate," he said.

Perhaps a more intractable problem is Russia's negative image in the West. Russia's reputation as an unstable, crime-ridden society makes it a hard sell to wary customers. "This is a country where there's a war going on, where [former Yukos CEO Mikhail] Khodorkovsky is in prison, where terrorists are killing children in Beslan," said Dmitry Loschinin, CEO of Luxoft. "Obviously, this affects us negatively."

Loschinin also believes that Russia's education system could be better suited to today's IT market. Although it churns out an impressive number of physicists and mathematicians, it rarely teaches them the most up-to-date technology skills. "What we receive is a half-finished product that we need to spend some time finishing," said Loschinin.

Another problem is that Russia's education system produces programmers in all the wrong places. Thanks to the legacy of Soviet central planning, some of the nation's top scientific talent resides in far-flung cities like Tomsk and Novosibirsk. Less than a quarter of Russia's programmers live in Moscow and St. Petersburg, where the offshore programming industry is concentrated. The result is that wages are high and jobs are plentiful in the two capitals, while out in the regions, programmers are underpaid or jobless. The logical conclusion is that programmers should move to where the jobs are. But Russians - for a variety of legal, economic and cultural reasons - are often reluctant to move.

A City Of Programmers

The offshore programming industry is taking steps to attract them. IBS, the holding company which owns Luxoft, is planning to open a "technopark" in the town of Dubna, a one-hour drive from Moscow. According to Loschinin, programmers will be enticed to move to Dubna by a package that includes jobs, mortgages and a pleasant, academic living environment. "We want to create a city of programmers," he said.

The Dubna technopark will not be alone. The IT and Communications Ministry will soon launch technoparks in St. Petersburg and Novosibirsk, with tax breaks and an up-to-date communications infrastructure, says Reiman. These ideas are not new. A decade ago, India used similar policies to stimulate the IT industry in Bangalore. Today Bangalore is the center of India's offshore programming industry; the city is often called the "Silicon Valley of India."

The Russian offshore programming industry is emulating India in other ways. It recently formed an analogue to NASSCOM, the Indian software association founded in 1988 to promote the nation's IT industry. RUSSOFT, which recently merged with Fort-Ross to become the predominant association of Russian software companies, has been following a path blazed by NASSCOM in the 1990s. It puts on "road shows" in the West to promote Russian firms, holds training events and lobbies for improvements in government policy.

There is clearly a need for lobbying, because government policy is unfriendly - if not hostile - to offshore programming companies. Valentin Makarov, president of RUSSOFT, says that companies face a crippling burden from taxes and regulations. For example, to export $50 worth of software, companies spend an additional $30 on paperwork and taxes. This drives up their prices, making them less competitive, and keeps many in the "gray" zone. Makarov argues that this is bad for everyone. "Our task is to make companies go white," he said. "Companies want this, because you can't live under the constant threat of tax investigations. This prevents you from signing deals with foreign corporations."

Yet Makarov insists that he is not looking for tax breaks, which are controversial due to their widespread misuse in the 1990s. Instead, he wants the government to adopt a more streamlined and rational tax structure. So far, however, RUSSOFT's lobbying efforts have produced few results. "Our government isn't used to dealing with associations - just with oligarchs and individual companies," he said. Nonetheless, Makarov is optimistic. He believes that the industry will gain more influence as it grows in size. In terms of the total value of its exports, it has already surpassed the Russian automobile industry. Soon, Russia will earn more money by exporting software than by exporting nuclear technology.

Makarov predicts that the Russian offshore programming industry will grow until it reaches annual revenues of $2 billion but, from then on, growth will level off unless the government provides substantial support. He points out that the governments of India and China (another up-and-coming offshore service provider) are extremely proactive in boosting their nations' IT sectors. For example, they pay for companies to participate in international trade shows - something that the Russian government has never done.

So can Russia catch up to India?

Most experts doubt that Russia can beat India in terms of volume. But in terms of quality, Russia already presents a strong competitor. According to a 2001 report from the American Chamber of Commerce in Russia, Russian programmers are well suited for complex projects. "Indian programmers... do not have such wide experience with different technologies," said the report. "Their experience is typically limited to working in large software development factories." Makarov thinks that Russia cannot compete with India or China on cost, but in the niche of high-end solutions, it could become a world leader - as long as the industry gets government support.

"We can't do it ourselves," he said.

Oct 27, 2004

décembre 14, 2004 in Délocalisation, Externalisation, Offshore programming, Outsourcing, Russie, CEI | Permalink | Commentaires (0) | TrackBack

Saison des études sur l'offshore programming ?

Il semble que ce soit la saison des études sur l'offshore programming .

Après l'étude de Tubbydev sur l'offshore programming en France, voici 2 autres études sur l'offshore programming dont parle le journal du net aujourd'hui.

aison

décembre 13, 2004 in Délocalisation, Externalisation, Offshore programming, Outsourcing | Permalink | Commentaires (0) | TrackBack

USA: Prédictions sur l'offshore et l'outsourcing

après les élections et les discours démagogiques à ce sujet, les études tablent à nouveau sur une croissance importante de l'offshore programming et de l'outsourcing en général.

META Predicts Offshoring Will Continue to Grow at 20 Percent Clip Through 2008

Source: Copyright © 2004 - Everest Partners, L.P.

META Predicts Offshoring Will Continue to Grow at 20 Percent Clip Through 2008
By Beth Ellyn Rosenthal, Editor

Even though the US presidential election was full of sound and fury about offshoring, the political backlash has not deterred its market adoption, according to a new METAsprectrum report from Meta Group. "Corporations are trying to develop an offshore strategy in spite of the noise," says Dane Anderson, Program Director with META's Technology Research Services group.

The research group predicts the offshore outsourcing market will continue to grow nearly 20 percent annually through 2008. By that time META estimates "the average enterprise will outsource 60 percent of its application work offshore."

The October report says several offshore outsourcers now exceed $1 billion in annual revenue. META estimates the total offshore market currently is greater than $10 billion.

Anderson says the "fear, doubt, and uncertainty" of the election has had a positive effect on offshoring. That climate has forced companies who are considering offshoring "to be more cautious." This cautiousness has led to more in-depth research before making the decision, which typically promises better results down the road. "Companies are asking themselves, 'How can we make this work effectively?'" he says.

Factoring in the Hidden Costs

The research has added some reality to the savings numbers that labor arbitrage can produce. "Today people understand that the rate is not the cost. They now know they have to factor in the hidden costs to the published rates to determine the true cost," he explains.

Anderson says the research is clear--offshoring will not go away as a business practice in North America. According to the report, "The application and BPO markets are fundamentally about labor--both its cost and efficiency. With global resources costing one-third to one-fifth of American employees--without accounting for hidden costs--and higher process discipline (as measured by the Capability Maturity Model), offshore strategies now pervade North American IT organizations."

Publish Date: December 2004

décembre 13, 2004 in Délocalisation, Externalisation, Offshore programming, Outsourcing | Permalink | Commentaires (0) | TrackBack

Délocalisations: La France un bantoustan économique ?

Un article intéressant intitulé de la sorte sur http://www.eurotechnopolis.com/fr/bookstore/lalettre.html

www.tubbydev.net  www.tubbydev.com

décembre 8, 2004 in Délocalisation, Externalisation, Offshore programming, Outsourcing | Permalink | Commentaires (0) | TrackBack

Etude sur l'offshore programming en France

L'étude sur l'offshore programming en France réalisée par Tubbydev pour Eurostaf-Les Echos est présentée sur le site d'Eurostaf à cet endroit.

Vous pouvez aussi télécharger la plaquette de l'étude sur l'offshore programming en France ici

Vous pouvez aussi télécharger gratuitement d'autres documents sur l'offshore programming:

- livre blanc sur l'offshore programming en France en 2004

- les points clés du développement en offshore programming

- le copyright en Russie (dans la perspective de l'offshore programming)

- Ressources humaines scientifiques dans les pays d'offshore programming

- Offshore programming software market en Russie (2003)

sur www.tubbydev.net/documents/

décembre 7, 2004 in Délocalisation, Externalisation, Offshore programming, Outsourcing | Permalink | Commentaires (0) | TrackBack

L'offshore IT (offshore programming et outsourcing de travaux informatiques) trouve de nouveaux marchés

Selon un article de Paul McDougall and Charles Babcock  dans Outsourcing Pipeline, l'offshore programming IT développe de nouveaux marchés comme le consulting et le test. Tubbydev a pour sa part plutôt commencé par le test qui est un excellent moyen pour un client de s'initier à l'offshore programming en délocalisant du test d'applications. Cela permet entre autres de vérifier la rigueur du prestataire, ses prix et ses rendez-vous sur objectifs. Cela peut aussi permettre de faire entrer dans une application le prestataire en offshore programming.

En ce qui concerne le consulting, tout dépend de quel consulting on parle ;-)) Il est clair qu'ne général, les développeurs "offshore programming" sont "meilleurs" en technique, simplement car ils passent beaucoup moins de temps qu'un développeur occidental à des aspects marketing, relation clients, avant vente, après-vente.

Conséquence de ces "nouveaux marchés" d'après les auteurs de l'article: l'ouverture de bureaux PAR les sociétés d'offshore programming DANS les pays clients. Nous considérons plutôt que certaines zones d'offshore n'ont pas vocation à le rester mais plut^poit à devenir des leaders mondiaux dans l'informatique en commençant à s'introduire dans les marchés occidentaux PAR l'offshore programming. Quand on regarde la capitalisation de sociétés comme Infosys, on comprend tout à fait que dès demain, elle peut absorber une gorsses SSII française par exemple.

Consulting and application testing are among the newer services moving overseas as offshore IT services look to more than double over the next five years.

Offshore I.T. firms will enjoy double-digit gains in sales over the next several years as vendors from India and other emerging markets boost their capabilities and U.S. and European businesses continue to seek ways to cut technology-related costs, new research suggests.

The worldwide market for offshore IT services will grow to $17 billion in 2008 from $7 billion in 2003, achieving a compound annual growth rate of 20%, according to a study released last week by market researcher IDC. The study tracks only those IT-services sales won by offshore companies such as India's Wipro Technologies and Infosys Technologies. It doesn't include the value of work being placed offshore by U.S. service providers such as IBM and EDS.

The growth is driven in part by the fact that some IT-related work that has been relatively immune to offshoring is starting to move overseas, says Barry Mason, a senior analyst at IDC. "We're starting to see offshore firms move up the value chain," Mason says. IT consulting, he adds, represents one new market that offshore firms are aggressively pursuing.

The good news for some U.S. IT professionals: As offshore companies expand, they're opening offices in the United States and hiring locally, albeit in modest numbers and at very senior levels. Cognizant Technology Solutions Corp., an IT-services company with headquarters in Teaneck, N.J., and operational centers throughout India, has hired five senior-level consultants in the United States this year and expects to add another five next year, says Kaushik Bhaumik, VP for Cognizant's Business Technology Consulting Practice.

Bhaumik, formerly an associate principal with McKinsey & Co., says there's little reason why the same economies that offshore companies provide for basic services such as application development and mainten- ance can't be applied to consulting. "A lot of the number crunching that backs up the engagement can be done overseas," Bhaumik says. As a result, he says, Cognizant can sell a project that would typically cost about $300,000 for about $100,000. Among the company's offerings: application portfolio analysis.

Some U.S. vendors, however, are skeptical about the extent to which the offshore model can be applied to consulting. "It's not a market that's driven by low cost. It's more about how you can successfully transform a customer's business, and that requires a lot of local knowledge," says a spokesman for IBM Business Consulting Services.

But offshore companies are building out their capabilities in other ways, too. A bellwether of the application-outsourcing market, Wipro has built a software test center at its Bangalore, India, development campus. With the center, Wipro will be able to add application software testing for both function and performance to its outsourcing services. It will also be able to test apps its teams develop before shipping them to U.S. and European businesses. "Testing used to be done on an ad hoc basis as the client requested it, was done by the client, or wasn't done at all," says Chris Lochhead, chief marketing officer of Mercury Interactive Corp., whose testing tools will be used in the Wipro Center of Excellence.

Most outsourcing companies don't yet offer testing as a standard service, Lochhead says. Wipro's test center is a sign of the growing sophistication of offshore-outsourcing companies, he adds. Having competed successfully on price, he says, now they're better equipped to guarantee performance and "compete on quality as well."

décembre 7, 2004 in Délocalisation, Externalisation, Offshore programming, Outsourcing | Permalink | Commentaires (0) | TrackBack